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"Talk to a Lystener" Disclaimer 

  • Service Provision Clarification: At Lystener, it's imperative to note that we do not offer counselling, therapy, or any form of mental health services. We operate as a listening service, facilitated by trained volunteers dedicated to providing support through attentive listening. Your conversations with us are treated with the utmost confidentiality.

  • Recommendation for Professional Support: Should you require mental health support, counselling, or therapy, we highly recommend seeking assistance from a qualified professional. Our website includes contact details for relevant helplines and resources that may be beneficial to you.

  • Emergency Situations Protocol: If you are experiencing suicidal thoughts or crisis, we urge you to promptly contact an emergency helpline for immediate assistance. Your safety and well-being are paramount.

  • Service Usage Guidelines: Our services are not designed for emergencies. While we endeavour to deliver our services with a reasonable level of care and proficiency, we refrain from making specific commitments regarding their content, functions, or reliability. Our services are provided "as is," and we do not extend warranties.

  • Liability Scope: Lystener and its affiliates bear limited liability to the extent permitted by law. We are not liable for any losses such as profits, revenues, data, financial losses, or indirect, special, consequential, exemplary, or punitive damages. Our total liability for any claims under these terms is constrained to the amount you paid for our services or, if applicable, the resupplying of services.

  • Unforeseeable Loss Disclaimer: Under all circumstances, Lystener and its affiliates cannot be held liable for any loss or damage that is not reasonably foreseeable. Your understanding of these terms is greatly appreciated.

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