Frequently Asked Questions 

Lystener is a listening service dedicated to providing compassionate support to individuals who may be experiencing emotional distress, loneliness, or simply need someone to talk to.

​Our listening services are available to individuals aged 18 years and above.

​Absolutely, you can maintain anonymity by providing an alias or username in the form. While we do require your email address to share the Google Meet or Zoom link, your phone number is optional unless you prefer to receive SMS notifications.

​No, the sessions are not recorded. We uphold strict confidentiality standards, ensuring that all interactions remain private and confidential.

Our listeners are trained professionals who are committed to providing empathetic and non-judgmental support to our callers. They undergo extensive training to ensure they are equipped to handle various situations with care and professionalism.

​No, Lystener is not a counseling or therapy service. We offer a listening service where individuals can freely express their thoughts, feelings, and concerns in a confidential and supportive environment. If you require professional mental health support, we encourage you to seek assistance from a qualified therapist or counselor.

Yes, confidentiality is of utmost importance to us. Your conversations with our listeners are strictly confidential, and your personal information will not be shared with anyone outside of Lystener

​You can schedule a listening session by visiting our website and filling out the contact form, or by reaching out to us via email or phone. Once we receive your request, we will schedule a session with one of our trained listeners at a time that is convenient for you.

We provide Google Meet or Zoom links for our sessions, and it's not mandatory to enable video. Your privacy is important to us, and enabling video during the session is optional for both you and the listener.

​Yes, our services incur charges. To maintain a sustainable business model and fairly compensate our counselors for their time and efforts in providing the service, we charge a nominal fee. This fee goes towards supporting the platform 'Lystener,' while ensuring that our counselors receive appropriate compensation for their valuable contributions.

​Yes, we strive to accommodate your preference for continuity and consistency. However, please note that counselor availability may vary based on scheduling and availability of the counselor.

​Currently, we only support English language interactions

If you are in crisis or experiencing suicidal thoughts, we urge you to seek immediate help by contacting a crisis helpline or emergency services in your area. While our listeners are here to provide support, we are not equipped to handle emergencies.

If you're interested in becoming a listener at Lystener, please visit our website and fill out the application form. We welcome individuals who are empathetic, compassionate and committed to supporting others in need.