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Frequently Asked Questions 

What is Lystener?

Lystener is a listening service dedicated to providing compassionate support to individuals who may be experiencing emotional distress, loneliness, or simply need someone to talk to.


Who can request our services?

Our listening services are available to individuals aged 18 years and above.


What if I prefer to remain anonymous?

Absolutely, you can maintain anonymity by providing an alias or username in the form. While we do require your email address to share the Google Meet or Zoom link, your phone number is optional unless you prefer to receive SMS notifications.


Are the sessions recorded?

No, the sessions are not recorded. We uphold strict confidentiality standards, ensuring that all interactions remain private and confidential.


Who are the listeners at Lystener?

Our listeners are trained professionals who are committed to providing empathetic and non-judgmental support to our callers. They undergo extensive training to ensure they are equipped to handle various situations with care and professionalism.


Is Lystener a counseling or therapy service?

No, Lystener is not a counseling or therapy service. We offer a listening service where individuals can freely express their thoughts, feelings, and concerns in a confidential and supportive environment. If you require professional mental health support, we encourage you to seek assistance from a qualified therapist or counselor.


Is my conversation with Lystener confidential?

Yes, confidentiality is of utmost importance to us. Your conversations with our listeners are strictly confidential, and your personal information will not be shared with anyone outside of Lystener


How do I schedule a listening session with Lystener?

You can schedule a listening session by visiting our website and filling out the contact form, or by reaching out to us via email or phone. Once we receive your request, we will schedule a session with one of our trained listeners at a time that is convenient for you.


Is the connection for video or audio calls?

We provide Google Meet or Zoom links for our sessions, and it's not mandatory to enable video. Your privacy is important to us, and enabling video during the session is optional for both you and the listener.


Are there any fees for using Lystener's services?

Yes, our services incur charges. To maintain a sustainable business model and fairly compensate our counselors for their time and efforts in providing the service, we charge a nominal fee. This fee goes towards supporting the platform 'Lystener,' while ensuring that our counselors receive appropriate compensation for their valuable contributions.


Is it possible to speak with the same counselor every time?

Yes, we strive to accommodate your preference for continuity and consistency. However, please note that counselor availability may vary based on scheduling and availability of the counselor.


Are the listening sessions conducted in multiple languages?

Currently, we only support English language interactions


What if I'm in crisis or experiencing suicidal thoughts?

If you are in crisis or experiencing suicidal thoughts, we urge you to seek immediate help by contacting a crisis helpline or emergency services in your area. While our listeners are here to provide support, we are not equipped to handle emergencies.


How can I become a professional listener at Lystener?

If you're interested in becoming a listener at Lystener, please visit our website and fill out the application form. We welcome individuals who are empathetic, compassionate and committed to supporting others in need.

Any More Queries Get in Touch

If you have any remaining questions, please feel free to email us at or We'll be happy to provide assistance and respond to your inquiries

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